Heston Hyde Hotel

Guests who stayed here loved

“Avoid - Terrible accommodation especially for women. When booking we read that the bar and the swimming pool were unavailable that was the only information that was disclosed to us. We arrived for an event, so we were very limited to where to stay. The event was actually being held in one of their banquet halls, so for convenience we booked this hotel. On check in we were not advised anything, or informed anything. While walking around the hotel, the hotel housekeeping was disgusting food wrappers rubbish left in hallways, walkways. After the event that’s when we really started to notice what was going on, we went to the car to collect some of our belonging and were heckled by some men making comments. The security officer by the door just looked at us and put his head down. We hurried to our room and didn’t feel safe to come back out again until the morning. During the night you can hear people talking in hallways, walking about was a very restless stay. In the morning we spoke with reception who informed us we should’ve called them so they could “address” the situation. There was one security officer who saw and heard but did not intervene, so not sure what receptionist could’ve done differently. The hotel reception manager was not very keen to meet us at first telling the reception staff she was in a meeting, we decided to wait for her. She was unable to address our complaint and even suggested we should’ve checked out and gone somewhere else when we felt unsafe. Totally disgusting way to be treated, and blame game response to our complaint, was a total waste of time. Will never ever stay here again. This used to be a lovely hotel - absolutely avoid !”

runjitk · Jul 3, 2025