Delete your Holiwise account

You can request deletion of your Holiwise account and associated personal data from this page. You do not need to sign in or reinstall the app to make a request.

Request deletion by email

Email [email protected] from the email address on your account with the subject “Delete my Holiwise account”.

If you no longer have access to that email address, tell us the email address previously associated with your account. We may ask for information to verify your identity before processing the request.

We will confirm receipt of your request and aim to complete a verified deletion request within 30 days.

Delete your account in Holiwise

If you can sign in, you can also delete your account in the app:

1. Sign in to Holiwise.
2. Open Profile.
3. Open Account settings.
4. Under Login & security, select Request account deletion.
5. Confirm the deletion request.

What happens to your data

Once we have verified your request, we disable account access while we complete deletion. We then delete the Holiwise account record and sign-in credentials associated with it. This includes the profile information stored with your account, such as your name, email address, phone number, date of birth and nationality where provided.

Some information may need to be retained separately from your account, including booking, payment or invoice records and data needed for legal, tax, fraud-prevention, security or dispute resolution purposes. We retain that information only for as long as reasonably necessary for those purposes or as required by law.

Read our Privacy Policy for more information about how Holiwise handles personal data and retention.