Sun City Hotel and Casino

Guests who stayed here loved

“ On arrival only one of our rooms was ready. This being said we checked in after 14:00 Nonetheless, we went swimming and came back after 16:00 to get our other key for the room. The key didn't want to open the door, we went back to reception and they scanned the card and said we must try again. Scan the card - not working again.  Went downstairs and they said they will send someone to look at the door.  Nevermind all this up and down we struggle to get into the room for two hours. Eventually our door was sorted out.  On Thursday morning 01:00 the morning I was busy feeding my 7 week old baby. I felt something crawling on me and put on the lights. My baby was covered in ants. He was sleeping on the couch. I phoned reception and they put me through to housekeeping.  They said they will come and look. Few moments after that they phoned back and said they can't do anything we have to wait till the morning? Now this is UNACCEPTABLE! Baby covered in ants and I must wait till the morning?  I went down to reception and told them what is going on. Eventually someone came and just took away the towl with ants... and offered a baby cot.  With this - we could have moved to the six floor , but really with a baby 1  o'clock in morning and what about the other room with family in?  I also asked when we came there for a baby bath - because 3 weeks ago we wer3 also there and my 1 year old slipped in the shower because we can't get a room with a bath.. I had to phone multiple times and the bath only came after 8 the evening?  Our experience at Sun City Hotel was HORRIBLE!! We always stay there - and no issues....but this time....HORRIBLE.  Staff members that doesn't want to help you, constantly have to ask for something and waiting hours.  We stayed in room 516 and 517 - both rooms have ants.  3 weeks ago we stayed in room 604 - same problem. Ants by the coffee station.   ”

sunecoetzee50 · Mar 25, 2026