The Westin St. John Resort Villas

Guests who stayed here loved

“As an owner here since 2010 Ive watched this property change from what was originally a magical guest experience from the time of arrival till the day of departure to nothing more than a facade of ruins and distant memories. This was once the Jewel of the Westin Resort portfolio set in a stunning location, surrounded by lush green hillsides spilling into the Caribbean Sea. My family would wait anxiously to return here for all that awaited us each visit. We were greeted warmly by all the staff, our villa was stocked for us prior to our arrival and the concierge team eagerly reached out to me personally every year to set up all our excursions and restaurant reservations. They were always available and greeted my entire family upon arrival making us feel like valued guests at what was once truly a resort. Since then the Island was hit badly by the effects of Covid and then blasted by hurricanes and has sadly never recovered and left in ruins. Yes they did a botox job of rebuilding and refreshing the villas. Yes they do their best to maintain the landscape surrounding the resort. But when they lost the reception area at the top of the hill and the beautiful restaurant on top of the reception area from the last hurricane they lost more than just the walls and the concrete, they lost their soul here. No one cares anymore and everyone that works here is sad and beyond that deeply detached from any semblance of customer service. The lack of care is palpable and clearly visible at every turn as you walk around the property. The pools are not just dirty but unsafe with algae and mold and murky water. The sidewalks are in disrepair, the pool tables are falling apart, the roads are not well maintained and the food is basically on the level of what you might get at a gas station. This was the same place where I recall my first dinner sitting by the sea upon arrival with delicious chef prepared meals and one of the best Thanksgiving meals I've ever had. Dinner events used to be right on the sand with live music and entertainment for the entire family! Now we are merely greeted with rum punch that tastes like a glucose tolerance test and a single person who checks off our name and hands us our room cards. That person is like a ghost just sleeping through the motions with no care for your arrival and no soul. You are left to sit on a bench dejected as you wait for a golf cart to take you to your so called villa. But alas, the only soul left here resides on the team that transports you to your room. These guys still remember me when I see them and still have a flicker of life left of the magical energy this beautiful place once held. The reason for this fall from grace is simple and it's a mathematical explanation on the part of Marriott Corporation. This resort remains one of the highest profit margins in the portfolio and the customers keep returning year after year. So why should we care about cleaning the pools or providing the staff to welcome our guests. We don't need to do anything because they still show up. Who cares about the magic anymore as long as our stockholders are happy!! Shame on you for letting this place lose its soul and all of us lose our magic!!”

fancinanci · Jun 17, 2026