Grand Bear Resort at Starved Rock

Guests who stayed here loved

“The customer service is awful. Obviously the manager nor the front desk staff is educated enough to read their own website! Shawna or however you spell it because why would you wear a name badge or state your name when you are rude and hateful! She should never work with the public! The manager never bothered to follow up on my email. I have stayed at this resort over 50 times but I will not again under this manager and front desk staff! The front desk staff not only can’t read their own websites graph let alone their 3rd party agreements that are advertising that a waterpark is open when it is not. She proceeded to tell across the lobby when let me state this again has no clue how to read a graph on the company website she works for, oh let me also say she only cared about being on her phone, being in the back room, and being disrespectful to all the customers! The big issue the next day is the sewer was backing up in the cabins that were being rented. How disgusting, nevermind the pubic hair in the bed in my room! Oh did I forget to mention I have an autistic son that was devastated after traveling for 2 plus hours not even to be able to swim in the pool area. She was completely rude and hateful again towards my child nor did she mention the arcade in the lower level to me, luckily I knew. By my own fault I left my cell phone on the counter at the Dollar General in Tonica, but she refused to call me my room or transfer me there to communicate with my friend that was with my son trying to console him after not being able to go swimming, nor could she walk to room 205 which is literally so close to the front desk that she could of walked and knocked on the door in 30 seconds to let them know I was okay after going to another town due to the receipt stating that and I had my friends cell while trying to drive to a Dollar General to find mine. I also forgot to mention that the manager last time I was there put up a gold cross that was found in my room for me to get when I returned the next time, Shawna was annoyed that I requested for her to look as if she wasn’t being paid to work! This business has literally moved to the bottom of my list for customer service. After renting rooms from three different owners and being a returning customer one would think that I should be treated with respect! The disrespect I won’t tolerate is one towards a child and especially one with a disability! Shame on your business! I will always boycott anyone staying at your resort for the discrimination! I will be cc the bbb and dept of disabilities for the discrimination towards my child! Shame on your business!”

693windyc · Mar 16, 2026