Holiday Inn Club Vacations - Tahoe Ridge Resort, an IHG Hotel

Guests who stayed here loved

“Stayed March 13–17 2026. What started as a bad experience became an infuriating one — not because of a single incident, but because of how completely management refused to take responsibility for any of it. Check-in alone took two hours. Several rooms were assigned, none of the key cards worked, and staff eventually placed us in a temporary unit overnight before moving us to our booked suite the next morning. During that move, I accidentally left my gold necklace on the bathroom vanity in the temporary unit. Housekeeping serviced that room, and afterward it was gone. The unit had been unoccupied by other guests the entire weekend — the only people with access were my party and the housekeeper. We filed a police report, and the responding deputy told us this hotel generates these reports frequently: guests alleging valuables go missing after housekeeping. But here is what this review is really about: the management's response was a total abdication of responsibility. - They were dismissive and unprofessional at every turn. - I was told only that the investigation was 'ongoing' and 'confidential,' and that the necklace 'was not found' — no real explanation, no effort to make it right. - I left repeated messages for management and the head of security. Not one was ever returned. - I stayed three additional nights trying to get answers in person. I got nothing — no assistance, no follow-up, no resolution. - I never received so much as an apology. Their entire defense was that housekeeping is a third-party contractor. That is the attitude that defines this place. Something goes wrong on their property, and management's instinct is to find a reason it isn't their problem, ignore your calls, and wait for you to give up. A hotel is only as good as how it treats guests when things go wrong. By that measure, this one fails completely. Leadership here is unaccountable, unresponsive, and does not care. Book elsewhere.”

425ekaterinab · Jul 2, 2026