Sleep Inn South Bend Airport

Guests who stayed here loved

“My husband had a trip in the area and needed to fly out of South Bend, IN. I picked the hotel for him as I have the Hotles.com account. I picked it for the reviews and the airport shuttle they had. Where do I even start.....? He walked in to check in and saw people that seemed "shady" at the entrance. No big deal..... Maybe his senses were off as he was tired from the business he was conducting and just wanted to get a good nights sleep before his flight the next day. He checks in and goes to his room and what does he see? It looked to be prostitutes coming in and out of the room(s) near him. He unlocks his room and is instantly grossed out. He said the room looked like it wasn't cleaned all the way. He said the sheets looked used and not cleaned. He saw a used article of clothing on the floor and the couch had stains all over it. The room was disgusting. He immediately called me and said what was going on there and we agreed that he was NOT going to stay there. He went down to the counter and told them what was going on and they seemed to not care and he wanted a refund since he won't be staying there because of the condition it was in. The person at the counter talked to someone and they said they'd refund him. He also found out they don't have any airport transportation!! Don't advertise it then! It is now November and I've talked to my credit card company and they can't refund it because it was a non-refundable room. I understand that but sometimes things require the right thing to happen and Sleep Inn needs to offer a safe, clean room for guests. Sleep Inn told my credit card they will not refund the room since it was non-refundable. That's not what the front desk told my husband! I'm now talking to Hotels.com where I booked it through. They can't get a hold of Sleep Inn. Horrible place of "business"! I would tell you to run away from this place!!!! Too many other options out there. Not worth the headaches we're going through. Not sure were the reviews came from (people they know, maybe?) but my husband's experience was the complete opposite of the good reviews.”

gymnut76 · Nov 3, 2025