Fairfield Inn & Suites by Marriott Kansas City Shawnee

Guests who stayed here loved

“I want other travelers to know exactly what happened to me and my young son at this property on April 18, 2026. I am a Marriott Bonvoy member. I booked my reservation directly through Marriott and completed mobile check-in through the Marriott app the day before my stay. When my son and I arrived at approximately 5:30 PM — after traveling for his youth sports tournament — we were told at the front desk that our reservation had been cancelled. The staff acknowledged plainly that the hotel had overbooked and made the decision to cancel my reservation. They did not dispute it or apologize for it. They just told me I was out. The area was completely sold out due to NASCAR and other events. Rather than helping me find a room, the staff left it entirely to me. I stood at the front desk with my son and searched on my phone. I found a room at the Embassy Suites by Hilton — at more than double my original rate — and booked it myself. Your property offered zero assistance. I asked to speak with the manager. The manager refused to come to the phone. Staff told me I might be eligible for Bonvoy points — no commitment — and to check back on Monday. I was flying home Sunday. Nothing was ever provided. I have sent formal written demands to both the property and Marriott corporate. I will be posting here every day until this is resolved.”

Compass636794 · Apr 19, 2026