Four Points by Sheraton Santa Cruz Scotts Valley

Guests who stayed here loved

“Pros: Lobby was large and looked great. Guest rooms had tall ceilings. Cons: TV remote did not work. We called the front desk. The front desk person came to our rooms, he could not make TV remote work. Shower hot setting was set to 100 F, the fixture itself showed the number 100. Lukewarm showers are no fun. A/C was not central A/C. A/C did not cool down the room significantly after 4 hours. Bathroom lighting was odd. Main light source was over the shower area. Decorative lighting next to the bathroom mirror that gave off about 15 watts of light. As a Marriott Bonvoy member for many years, this hotel was disappointing. Marriott branded hotel should not be rated as AVERAGE. But I am hopeful that the Hotel Management will read these reviews and make right decisions to improve this hotel.”

PaulJ0325 · Jun 30, 2026