Extended Stay America Suites - San Diego - Mission Valley - Stadium

Guests who stayed here loved

“Nothing MY BOOKING WAS CANCELLED!!!! Talk about horrrrrrible customer service. Having to sleep in the car with TWO babies because when I got to the reception to check in after a long day of traveling with kids and to top it off a crash so what was a 15 min drive to the hotel turned into 1 hour, the receptionist was not there. A couple comes out the elevator to wish me luck on reaching someone that they have tried for the past 20-30 min. When i called from the phone that is in between the doors someone finally comes out to help me at 12:31 am just to tell me i was marked as a No Show, and at 12:34 am she tells me she can look to see if there is a room available for me. She proceeds to say if you dont check in by 12:30 you are automatically cancelled and marked no show by the system. Like hellooo, i was in the lobby WAITING for someone to help. Then she looks up at me and says sorry there is no more rooms available…. So you mean to tell me, because I waited for you to come out my room was cancelled, yet on the app it showed as confirmed…. And there is no rooms available???? How is it that in 1-4 min it was booked? Or is it that you just decided to cancel my booking due to over booking your hotel? That is insane to me. NEVER have i ever had this happen to me before. I have stayed at an extended hotel before and checked in later than 12:30 ( due to being in a theme park) and at other hotels and have checked in later than and never has my room been cancelled! It is insaneee! I booked for a reason. I am not about to stop my visit half way just to drive up to the hotel at check in just to make sure it does not get cancelled. NEVER AGAIN WILL I STAY AT THIS OR ANY EXTENDED STAY HOTEL ! The most horrifying experience every with a 4 year old and a 5 month old! Had to go hotel to hotel and everything was booked. This is exactly why rooms are booked with time. Its crazy you decide if a person needs the room or not. Its paid for. Best believe this is going to escalate.”

Andrea · Jul 6, 2026