SpringHill Suites Philadelphia Plymouth Meeting

Guests who stayed here loved

“I am writing as a Marriott Bonvoy member since 2022 to formally document a disappointing stay at the SpringHill Suites in Plymouth Meeting, Pennsylvania. I booked this property specifically for its proximity to the lacrosse tournament at the Proving Grounds, and because I had stayed there once before without issue. This visit did not meet Marriott's standards. Upon arrival, I was placed in Room 215, which was in an unacceptable condition. I went to the front desk and was moved to Room 229, which was only marginally better. Issues in Room 229 included: - The toilet stopped working on our last night, leaving us without a functioning bathroom - A dirty, poorly maintained shower and tub, including grime around the drain and a corroded showerhead - Peeling wallpaper and visible damage near the shower and tub surround - A drain fly in the room, which flew out while I was lying on the bed - Outdated in-room televisions with no Netflix or modern streaming access I have attached photos documenting the condition of the bathroom, including the shower, tub, and wall damage. Given the cost of travel for a tournament weekend and my loyalty to the Bonvoy program, I was expecting a clean, functioning room. I would appreciate a response addressing these issues, along with appropriate compensation — whether in the form of a refund, Bonvoy points, or a comparable gesture. Thank you for your attention to this matter. Sincerely, Jessica”

jessicahH6878MC · Jul 11, 2026