Comfort Inn & Suites Pittsburgh-Northshore

Guests who stayed here loved

“DO NOT STAY OR EAT HERE....RAT INFESTED HOTEL WITH EMPLOYEES THAT JUST DON'T GIVE A RIP!!!!! Booked 3 night stay(F,S,S). Second night discovered a rat in our room around midnight chewing on a bag that had some Italian bread I purchased in the Strip District. Yes... I saw the rat. Called down to the front desk and requested a new room, someone to get the rat out of the room, or a booking another hotel. Was told there was nothing that could be done and to talk to the manager in the morning. She seemed calm as if she was not surprised. Packed our bags to leave an upon leaving went down to the lobby to find the front desk person siting with feet up in a chair on her phone, a security guard sitting on his phone and and another man on his phone. I then asked again for help from the front desk to contact the manager and she 1st told me she couldn't then after I told her I knew she had the managers number was told that "he won't answer". Handed me a form and said to call corporate in the morning. Could not be less concerned. Found a room at the Wyndham(folks couldn't be nicer) and finally got to bed around 2am. Contacted GM, name was John, on the following Tuesday and was told he was not authorized to provide refund but said he could give me points. I told him I was not interested in the points and just wanted my money back since a resident of his hotel(the rat) stayed in my room without permission. I requested the ownerships name and phone number so I could request compensation from them he said he was unauthorized to provide that also(worthless). I JUST WANTED MY MONEY BACK!! It seems he was lying since apparently he processed a partial(not full)refund. Our friends who we traveled with found partially eaten wrapped candy and wrapped granola bars on their desk in their room. Clarion Hotels should be ashamed to represent this place. What a dump.”

rudeboy1r · Nov 5, 2025