HGU New York

Guests who stayed here loved

“I love the beautiful historical hotel. The location is second to none. The food is fantastic and the staff are exceptional. They are the ones that make the property super clean very very pleased indeed. I didn’t like having to pay $200 for incidentals when I never use them and they would not even allow me to check in after I had prepaid the hotel in advance. Also, I was charged $40 additional when I checked out when I got home and was never advised of this. I was accused of ruining two towels, which of course you have make up and other things. It’s a towel so if I had known, I would’ve brought my own plus the fact, they said that there was blood on the comforter I never used the comforter and there was no blood that is really gross to think that somebody’s blood is on the comforter but what bothers me most as I was accused so they charged me $40 for towels and for a comforter which I didn’t ruin it, could’ve been on my suitcase. You know you check your suitcase through you don’t know who’s touching it who’s bleeding sneezing or whatever on it that is a big turn off for me and unfortunately, I will never stay there again and I’m a travel agent, so I will recommend my clients not to stay at that property.”

Yvonne · Jul 18, 2026