Regency Miami Airport by Sonesta

Guests who stayed here loved

“Hotel public areas are lovely. Rooms not great. We thought the bed had been slept in as the sheets and pillowcases looked used but it turns out that they don’t iron the sheets and they go on the bed crumpled. Not very encouraging. Very musty smell in room although room was clean. Toilet blocked from first flush. Toilet paper floating all day and not suctioning down and water rising to top of toilet bowl. Definitely not good. Worst part of all was that the staff were the rudest I’ve ever encountered in any hotel. Absolutely horrible and extremely uncaring. The only pleasant employee we encountered was the girl who was working in the bar at lunchtime Sunday 8th. She was a pleasure to deal with. We used the airport shuttle service. Again a very rude driver who dropped us all off at Miami airport arrivals rather than departures. As all escalators and elevators in that area were out of order it resulted in a major struggle to negotiate stairs with heavy cases. I understand that the condition of the elevators etc in another building is their responsibility but we used the shuttle to bring us to departures, not arrivals, and this did not happen. I would never use this hotel again and was very glad I was not staying the night there. I wouldn’t stay overnight there even if I got it for free!!! Avoid.”

Anna27-2 · Mar 11, 2026