Ka Laʻi Waikiki Beach, LXR Hotels & Resorts

Guests who stayed here loved

“This is our second stay at Ka La’i LXR Waikiki Beach Hotel. On both stays, we used the hotel as a stopover after spending time at a resort on one of the other islands (this time Maui). On this particular trip, we had a lot of laundry we needed to clean coming off our stay in Maui. My wife booked the Ka La’i room with a Hilton free night certificates, which is limited to standard rooms. Prior to our arrival she communicated with a wonderful front desk representative named Alex and she explained our situation and asked for consideration for a complimentary room upgrade to a suite that includes a washer. Alex graciously agreed to our request and the room was amazing; blessed with amazing views of Waikiki Beach. We are seasoned travelers and we knew that our chances of an upgrade were more likely because it was during a weekday not a weekend; for a short amount of time (just 2 nights) and following a holiday rush (shortly after the 4th of July). Nevertheless, Alex could have simply given us an upgrade room with a view and kept it moving. But instead he saw that the room we requested was available and would not disadvantage the hotel, which understandably must prioritize cash bookings over reward redemptions. Alex’s generosity was reflected in everyone we encountered at the hotel, from the wait staff in the newly opened fine dining restaurant; the staff at downtown concierge desk; the porters and even the cleaning staff which ensured we were fully restocked of all items such detergents and teas/coffees for each day of our stay. We will make this hotel part of our regular planning on any future trips to Hawaii. We know that an upgrade like the one we recently received is never promised nor expected, but the courtesy to even consider it goes a long way in establishing loyalty in customers like my wife and I. We strongly recommend this property on your next stay in Waikiki Beach.”

texlaker · Jul 9, 2026