Hyatt Place Charlotte Airport Billy Graham Parkway

Guests who stayed here loved

“I would like to follow up regarding the refund of my security deposit, as I have not received it yet. Could you please confirm whether it has been processed? I would also like to share my experience during my stay. When I arrived at the hotel after a 15-hour flight from Abu Dhabi to Charlotte, I arrived before the standard check-in time. The receptionist informed me that check-in was at 3:00 PM and that I would need to pay an additional $50 for early check-in, or $25 if I provided my email address. Since there were rooms available, I asked why I still needed to pay, and she replied that it was simply the hotel’s procedure. I paid the fee. She also asked me to pay a security deposit, even though the room did not have a minibar or any items that would normally require one. No explanation was provided The following day, I noticed another receptionist warmly welcoming a guest and offering them two complimentary bottles of water during check-in. Unfortunately, we did not receive the same welcome. In addition, the air conditioning unit in our room was extremely loud, making it difficult to sleep. The room also overlooked a rooftop, and at night there were two large bright lights shining directly into the window, making the stay even less comfortable. Overall, this was one of the most disappointing hotel experiences I have had. Could you please confirm whether my security deposit has been refunded, and if not, when I should expect to receive it? Thank you, and I look forward to your response.”

john · Jul 9, 2026