Extended Stay America Suites - Charlotte - Pineville - Park Rd

Guests who stayed here loved

“The only good thing I can say is that the night clerk was very nice and accommodating. It was obvious he felt bad about the situation. He even offered to clean the room himself. I did not want him to because I felt more comfortable doing it myself, but it was kind of him to offer. The room was not cleaned between the person and me before I arrived. The bed sheets had hair and dirt on them; one of the pillows did not even have a pillowcase. The bathroom was gross. There was dried urine on the toilet seat, blood in the sink, and the shower was dirty with hair and scum. I was so tired when I arrived; I only wanted to sleep, but instead I was asked to bring the sheets downstairs and given new ones to make the bed myself. The dust on the counters and in the bathroom was so bad that I had to clean the room before I could rest. The clerk was very nice and offered to clean the room for me, but I felt like the only way I could know it was clean was to do it myself. I was given a rag and some cleaner, and I could clean the room. I showed the clerk the filthy rag, and he agreed it was bad and said, "It looks like they did not even clean that room."Before check-out, I even discovered a bloody gauze. The morning clerk did not believe me until I showed him. Once he saw it, he recoiled and said, "Eww". This was the worst hotel experience I ever had. I could not rest. I was more exhausted when I left than when I arrived. I did not eat breakfast because I did not trust the establishment's cleanliness. I will never stay here again, or at any other Extended Stay America Suites.”

Elizabeth · Jul 18, 2026