Courtyard Bristol

Guests who stayed here loved

“• My husband and I had to drive from New Jersey to Alabama. Our son had passed. Technically, he was our son-in-law. But to our hearts he was our son. It had just happened and we were driving down to be with our daughter. However the loss was still very raw. Our hearts were broken. On this trip, Afton was at the front desk. They were so very compassionate. Truly. Kind words that felt so warm. They wrote us a sympathy card. It didn't feel like canned words they are told to say. It seemed very heartfelt. I couldn't help but ask if a hug was ok. Our daughter kept that card with the things for her husband. • About a week later, headed back to New Jersey, we still thought of the kindness at this location. So we just called ahead to make our reservation for that night. Gabe was working the front desk. There was a card of sympathy and thinking of you waitingfor us in our room. Again we felt so, I don't know, maybe seen is the correct word. When you have a close loved one pass, it feels so weird for the world to just continue on. So it feels comforting to have our pain acknowledged. I feel like I'm saying that so wrong. Anyhow, then sitting at the Cafe waiting for our dinner, a memory hit me and I started crying again. My husband got me some drink napkins to wipe my eyes. Gabe came scooting over So Fast with a box of tissues. Saying those would be softer. Again, seen. His card is in with item in our memorial for our son. • Anyhow, in the morning we had Afton at the front desk again. I couldn't help but ask for a hug, again. We had time to talk a little and it was like talking with an old friend. Almost catching up. We both shared heart felt.moments. when i saw Afton.at.the front desk, I think both my husband and I fully smiled. Those so kind interactions, even though few, felt like so much beyond customer service. You can't train that. It's just good people. Thank you deeply, seriously, for having good people.”

Global769073 · Jun 18, 2026