Comfort Suites Airport

Guests who stayed here loved

“I would give 0 stars if possible, but TripAdvisor requires a minimum of 1 star. Health & Safety Violations | Stay Date: June 25, 2026 Comfort Suites Airport Boise | 2906 S. Vista Ave I am a Choice Privileges Platinum member. On June 25, 2026, my husband, my autistic son, and I checked into this property. We vacated at 9:30 PM due to conditions that violated basic health and sanitation standards. We did not sleep, shower, or otherwise use the room beyond initial entry. Conditions observed: 1. Room & Furnishings: Wall damage, water stains on hallway flooring, discolored stains on furniture, and a significant amount of human hair on the carpet and flooring. 2. Sleeping Accommodations: Two standard beds and one sofa bed. The sofa bed was uneven and lumpy. No functional television was available. 3. Linens & Bedding: The first set of sheets contained sand, crumbs, and black residue. All sheets had black hair on them. There were blood stains and urine stains on the mattress, mattress cover, and comforter. 4. Pest Infestation: Live insects were present on the wall, ceiling, furnishings, and freshly changed sheets. Insects were also observed outside on the air conditioner unit. 5. Health & Safety Impact: My son is autistic and has a medically allergy to insect bites. He became visibly distressed by the infestation. We vacated immediately to prevent a medical emergency. Staff Response: * June 25 PM: Management denied a refund for the first night, stating we were "in the room too long" and claiming insects "only enter if a window is opened." We did not open any windows. * June 26 AM: We returned to speak with management; however, the manager was not present. The front desk staff member on duty provided extremely poor customer service. I have no issue with this staff member using a wheelchair and fully support accessibility and individuals with disabilities. My concern is solely with his unprofessional conduct. At the beginning of the conversation, we presented photos of the room conditions. The staff member was confrontational and dismissive. He disputed that the insects constituted a problem and repeatedly diverted the conversation to the type of insect instead of addressing the unsanitary conditions. He stated multiple times that the property "cannot control bugs." When I advised that I intended to file a formal complaint due to the conditions and my son's disability, he responded that I was "threatening him." At the conclusion of the conversation, he stated he did not appreciate us "coming in and attacking him." When requested to contact a manager, he stated he would pass the information along "to shut us up" but that nothing would be done. He declined to provide his name and denied a refund. I disclosed my Platinum status, which was disregarded. The interaction was unprofessional and demonstrated no concern for guest safety or a medical issue involving a disabled child. Post-Stay Issue: The reservation was removed from my Choice Privileges account, yet the charge for one night remains. No points or stay credit were applied. I retain the original confirmation, credit card statement, and photographic evidence. This property did not meet minimum standards for cleanliness, safety, or basic customer service. Photos attached. A formal case has been filed with Choice Hotels Corporate.”

DinoMom1 · Jun 27, 2026