Comfort Inn & Suites Allen Park - Dearborn

Guests who stayed here loved

“The woman at the front desk by the name of Anna was very helpful when we first got there and she also was the one who checked us out. She was very pleasant to deal with and very personable. Also there was a maintenance man named Sam who came and fixed and replaced the bathroom fan that was not working. He was professional and kind and courteous and worked quickly and did a very nice job and left a clean workspace. The main elevator was not operating the entire time we were there and from what we overheard from some of the staff, it hasn't been for some time. So we had to use the service elevator all the time which meant walking past the laundry rooms which always smelled horrible as well as the hallways. On the day that we checked out, even the service elevator was not working. And we still had to get back up into our room and bring all our belongings down in the elevator. We went to the front desk and Anna was able to come and reset it and help us in that regard. We were not impressed with the cleanliness of the Hotel, mostly outside of our room. The room itself was okay. The hallways smelled awful and the closer we got to the elevators the worst it got. The different men who answered the phone at the front desk while we stayed there we're always very short and Kurt with us they were obviously extremely busy. We had to keep asking over and over again on the day we were trying to leave for fresh towels for the shower. Then we were told to leave all of our wet towels out in the hallway and our garbage that we asked them to come and take away from the very small waistbaskets in the room. So we had to stack our garbage in the hallway.. apparently that's how that works because that's what we saw all throughout the hallways as we left. I have never seen anything like that before and found it very unsanitary and unattractive and unappealing. Everyone seemed overextended and it seemed as if you were short staffed. When we came down for breakfast at 9:00, none of the hot food was left, the toaster wouldn't work. So we each took a bagel and spread some peanut butter and jelly on it and that was our breakfast along with a glass of juice. We also had food delivered while we were there, and we waited and waited for someone to call us and let us know it had been delivered from doordash.”

Patrick · Jul 11, 2026