Question 1

What time is check-in at Mount Elgon Hotel?

Accepted Answer

From 14:00 to 23:30

Question 2

What time is check-out at Mount Elgon Hotel?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at Mount Elgon Hotel?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What is the general policy at Mount Elgon Hotel?

Accepted Answer

Individually-wrapped food options are available for dinner Gap period enforced between guest stays - 72 hours Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Guest accommodation is sealed after cleaning Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Reservation might be required for some facilities onsite Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Shield between guests and staff in main contact areas Masks are compulsory at the property

Question 5

Does Mount Elgon Hotel have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the policy on children and extra beds at Mount Elgon Hotel?

Accepted Answer

No rollaway/extra beds available No cribs (infant beds) available

Question 7

What are the COVID-19 measures at Mount Elgon Hotel?

Accepted Answer

Property follows sanitization practices of COVID-19 Guidelines (WHO) Property does not offer onsite COVID-19 testing

Question 8

Is Mount Elgon Hotel accessible for guests with disabilities?

Accepted Answer

No elevators

Question 9

What health and safety measures does Mount Elgon Hotel have in place?

Accepted Answer

Property does not require health documentation at check-in

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Mount Elgon Hotel

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