Question 1

What time is check-in at My Palace Rooms?

Accepted Answer

From 14:00 to 00:30

Question 2

What time is check-out at My Palace Rooms?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at My Palace Rooms?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What are the COVID-19 measures at My Palace Rooms?

Accepted Answer

Guests must provide a negative COVID-19 test result Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours Minimum age for negative COVID-19 test result requirement: 7 Property follows sanitization practices of COVID-19 Guidelines (WHO) Guests must provide proof of COVID-19 vaccination Property follows sanitization practices of COVID-19 Guidelines (CDC) Property does not offer onsite COVID-19 testing Minimum age for proof of COVID-19 vaccination requirement: 7 COVID-19 vaccine must have been received a minimum number of days before check-in: 1

Question 5

Does My Palace Rooms have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the general policy at My Palace Rooms?

Accepted Answer

Individually-wrapped food options are available for breakfast Guest accommodation is sealed after cleaning Gloves are available to guests Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Food service has been amended for enhanced safety Property is cleaned with disinfectant Reservation might be required for some facilities onsite Social distancing measures are in place Professional property host/manager Property follows regional sanitization guidelines Safe Tourism Certification Program (Turkey) Protective clothing is available to guests Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Masks are compulsory at the property

Question 7

What is the check-in & check-out policy at My Palace Rooms?

Accepted Answer

Contactless check-out is available Contactless check-in is available

Question 8

What health and safety measures does My Palace Rooms have in place?

Accepted Answer

Guests must provide health documentation

Question 9

What is the guest type policy at My Palace Rooms?

Accepted Answer

Essential workers only - NO

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