Genova Hotel

Guests who stayed here loved

“Location Due to the convenient access to the airport, we decided to change our previous reservation and choose your hotel. Unfortunately, from the perspective of our stay, this turned out to be a mistake. We are disappointed with the standard we encountered upon arrival. The room differed significantly from the photos presented – it was very small and lacked basic amenities such as hangers for clothes. There was a safe in the room, but no key was provided. The hairdryer was so loud that it was practically unusable. Additionally, the refrigerator was dirty and sticky inside. The bathroom left much to be desired in terms of cleanliness – both the sink and the shower appeared to have been cleaned carelessly. The towels were worn and in some places torn, and the pillows were extremely uncomfortable. Moreover, the duvet was far too small for its cover, which significantly reduced sleeping comfort. The noise level in the room was very high – we could hear conversations and sounds from the reception area, as well as guests coming and going. The room door had visible gaps, which further worsened the situation. Additionally, throughout the night we could hear the sound of running water in the wall behind the bed. The window was also very difficult to close and required considerable force. The reception staff were polite, however communication in English was very limited. We also have concerns regarding the heating system – on one of the days, the temperature in the room was set to 28°C, making the conditions extremely uncomfortable. We understand that we booked an economy room – this was our mistake. However, we do not believe this justifies a standard that falls below an acceptable level. Particularly disappointing was the fact that on the last night we were woken up at around 5:00 a.m. by loud noises coming from the reception area. The only positives we can note are the convenient location and a decent breakfast.”

Olga · May 26, 2026