ADAM Hotel Suites

Guests who stayed here loved

“I am writing to express my deep dissatisfaction with the service and overall experience during my recent stay at your hotel, adam hotel suites, which markets itself as a five-star establishment. Regrettably, my experience fell far below the expected standards of luxury and hospitality, leaving me thoroughly disappointed. Key Issues Encountered: - Misleading Representation The actual condition of the room and amenities did not match the photos or descriptions advertised. This lack of transparency is unacceptable for any reputable hotel, let alone one with a five-star rating. -Unprofessional Staff Behavior I was deeply disturbed to experience not one, but two separate incidents during my stay where hotel staff entered my room without knocking or obtaining permission. This constitutes a gross violation of basic guest privacy and demonstrates a shocking lack of professionalism. When I questioned this inappropriate behavior, the staff offered only a flippant justification: "Sorry, I was checking the minibar." This response is completely inadequate for several reasons:Basic Hospitality Standards: Any reputable hotel, especially one with five-star aspirations, must train staff to always knock and wait for acknowledgment before entering a guest room - without exception. The fact that this occurred twice indicates either willful disregard complete lack of proper staff training. - Poor Room Condition & Maintenance The room was poorly maintained, with dirty walls and a non-functional safety deposit box. Basic amenities were missing in the kitchen , and the provided electric kettle was broken—an inconvenience that should never occur in a luxury hotel. Subpar Breakfast Quality The breakfast service was rated a 4/10 far below the standard expected of a five-star establishment.”

MohamedE2501 · Jun 1, 2025