Question 1

What time is check-in at The Wood?

Accepted Answer

From 02:00 to 12:00

Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative Antigen COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 20 and up, and the test must have been administered no more than 48 hours prior to check-in.

Question 2

What time is check-out at The Wood?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at The Wood?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What are the COVID-19 measures at The Wood?

Accepted Answer

Guests must provide a negative COVID-19 test result Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours Property follows sanitization practices of COVID-19 Guidelines (WHO) Property follows sanitization practices of COVID-19 Guidelines (CDC) Property does not offer onsite COVID-19 testing Minimum age for negative COVID-19 test result requirement: 20 Negative COVID-19 test result must be of specific type(s): Antigen

Question 5

Does The Wood have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the general policy at The Wood?

Accepted Answer

Guest accommodation is sealed after cleaning Property follows regional sanitization guidelines Safety and Health Administration (Thailand) Guests are provided with free hand sanitizer Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert) Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Food service has been amended for enhanced safety Property follows sanitization practices of Safe Travels (WTTC - Global) Property follows sanitization practices of Bureau Veritas (3rd party expert - Global) Property is cleaned with disinfectant Property follows sanitization practices of CovidClean (Safehotels - global expert) Social distancing measures are in place Property follows sanitization practices of Ecolab (3rd party expert - Global) Professional property host/manager Protective clothing is available to guests Property follows sanitization practices of SGS (3rd party expert - Global) Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Property follows sanitization practices of WELL Health-Safety Rating (IWBI)