Question 1

What time is check-in at Heaven Inn?

Accepted Answer

From 14:00 to 15:00

Question 2

What time is check-out at Heaven Inn?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at Heaven Inn?

Accepted Answer

Pets not allowed

Question 4

What is the general policy at Heaven Inn?

Accepted Answer

Individually-wrapped food options are available for dinner Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Guest accommodation is sealed after cleaning Property follows regional sanitization guidelines Safety and Health Administration (Thailand) Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property follows sanitization practices of Safe Travels (WTTC - Global) Property is cleaned with disinfectant Reservation might be required for some facilities onsite Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Protective clothing is available to guests Shield between guests and staff in main contact areas Gap period enforced between guest stays - 24 hours Masks are compulsory at the property

Question 5

Does Heaven Inn have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the policy on children and extra beds at Heaven Inn?

Accepted Answer

No rollaway/extra beds available No cribs (infant beds) available

Question 7

What is the check-in & check-out policy at Heaven Inn?

Accepted Answer

Contactless check-out is available Contactless check-in is available

Question 8

Is Heaven Inn accessible for guests with disabilities?

Accepted Answer

No elevators

Question 9

What are the COVID-19 measures at Heaven Inn?

Accepted Answer

Property does not offer onsite COVID-19 testing

Question 10

What is the guest type policy at Heaven Inn?

Accepted Answer

Caters to adults only

Question 11

Which payment methods does Heaven Inn accept?

Accepted Answer

Cash deposit required

Question 12

What health and safety measures does Heaven Inn have in place?

Accepted Answer

Property does not require health documentation at check-in

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Heaven Inn

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