The Pavillon by The Pace Phuket Boutique Resort

Guests who stayed here loved

“Total honesty! I did not stay here. I wanted a quiet room to work and sleep, and to be able to walk to food outlets. The room I was shown was not the room I saw on the pictures. The room on the picture was light, had a sliding door and trees outside. It was on the ground floor The place was described as a quiet resort. Which may be true if you get one of the ground floor rooms at the back. The room I was shown was on a third floor, it was dark and close to the road. The road was noisy with motorbikes revving and traffic generally. There was no-one on reception when I arrived. There was one very unhappy man sitting on his balcony facing the path near the opening to the road. I asked him if he knew where I could find help and he shrugged. I found a cleaner who tried to help.The owner was not answering his phone and when I wrote to ask questions sent a generic welcome message. The cleaner told me to park my car out on the road where there was no space to park (one lane road with no side space) I decided not to stay and eventually spoke to the owner before I left who agreed that I could pay the first night and they would refund the next 3 nights and I would not complain. He told me to speak to his manager. I went the next day. The manager was not there. I went again the next day. She was not on the desk but I found her in the kitchen. She knew nothing so she called the owner who I was told was on holiday in Samui (this is the middle of high season) and then told me that he said I had a non refundable deal so no refund. I don't dispute that and I wrote to Booking.com about it who have been non responsive. He should have said this on the first night, But he didn't so clearly was not aware. I can't comment on anything else as I decided not to stay but this was my experience and I am glad that I was able to find another, genuinely quiet and friendly place.”

Kirsten · Feb 11, 2026