Question 1

What time is check-in at Cocooning Hotel?

Accepted Answer

From 12:00 to 10:00

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 48 hours prior to check-in.

Question 2

What time is check-out at Cocooning Hotel?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at Cocooning Hotel?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What are the COVID-19 measures at Cocooning Hotel?

Accepted Answer

Guests must provide a negative COVID-19 test result Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours Property follows sanitization practices of COVID-19 Guidelines (WHO) Negative COVID-19 test result must be of specific type(s): PCR Property follows sanitization practices of COVID-19 Guidelines (CDC) Property does not offer onsite COVID-19 testing Minimum age for negative COVID-19 test result requirement: 1

Question 5

Does Cocooning Hotel have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the general policy at Cocooning Hotel?

Accepted Answer

Guest accommodation is sealed after cleaning Property follows regional sanitization guidelines Safety and Health Administration (Thailand) Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Property follows sanitization practices of CovidClean (Safehotels - global expert) Social distancing measures are in place Professional property host/manager Commonly-touched surfaces are cleaned with disinfectant Gap period enforced between guest stays - 24 hours Masks are compulsory at the property Property follows sanitization practices of WELL Health-Safety Rating (IWBI)