Bangrak Samui Beach Resort

Guests who stayed here loved

“We were extremely disappointed upon arrival. The room was large enough for a family which was what we needed. However it was very old fashioned and dirty. Furniture broken and everything had seen better days. The reception is just a cleaning room and is t open after 6pm. We had ants everywhere creepy crawlers on my bed. Cockroaches every morning. The staff were told about my bed. They just took my quilt shook it outside and put it back on my bed. Housekeeping are lazy and in prepared. We didn’t have any clean towels for three days and they only started cleaning because I complained. My mums bedding wasn’t changed at all in our 2 week stay. There isn’t any clean or fit for purpose sunloungers and there isn’t a pool. Yes you have the beach but there is dog poo sand crabs and rubbish which let’s face it do you want to lie in that. The manager Luke only ever spoke to you for money and was quite firm with my 71 year old mum. Demanding payment now even though she said she would get it first thing in the morning. He would only take cash. The next time he spoke to us was to sell the boat journey for full moon. Disgusting. The staff speak very broken English and just seem so dis interested in you. See pictures below. They speak volumes. I took the picture that they show on the website and then you will see reality. I can’t stress enough unless you want just somewhere to sleep do not go to this hotel. ”

gwenwilshawjones · Apr 28, 2019