Sing Golden Place Hotel

Guests who stayed here loved

“I booked 2 nights via AGODA ( FRI-> SUN ). I found out that my flight was late night(SUN) and enquired about room extension during check-In. Front desk staff ( named X ) attended to me and said I needed to book additional night. There was a promotional price if book then . I took her offer. However, on Sunday afternoon, staff called me and said my room rate was a mistake and I needed to pay the difference, I went downstairs to front desk to check. The lady manager stated her staff wrongly stated the price and I need to pay the difference. I questioned her whether she checked staff X and why took so long to discover such mistake? I could not change hotel now .A heated argument ensues and manager finally accepted defeat after I mentioned that this is like cheating the guest. When staff X reported to work later , she called me up and questioned me why I am so rude to her manager and why I could not pay the diffference. I told her this is business principle, the mistake was from hotel and it took them last minute to discover why I need to pay for their mistake? Staff X said " normal guest " would just pay up and she is upset I am not that normal . I hunged up the phone.”

KCSAY · Mar 4, 2025