Question 1

What time is check-in at Alana Royal Hotel?

Accepted Answer

From 02:00 to 12:00

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 3 days prior to check-in.

Question 2

What time is check-out at Alana Royal Hotel?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at Alana Royal Hotel?

Accepted Answer

Pets not allowed

Question 4

What are the COVID-19 measures at Alana Royal Hotel?

Accepted Answer

Guests must provide a negative COVID-19 test result Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours Minimum age for proof of COVID-19 vaccination requirement: 18 Guests must provide proof of COVID-19 vaccination Negative COVID-19 test result must be of specific type(s): PCR Property does not offer onsite COVID-19 testing COVID-19 vaccine must have been received a minimum number of days before check-in: 3 Minimum age for negative COVID-19 test result requirement: 1

Question 5

Does Alana Royal Hotel have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the general policy at Alana Royal Hotel?

Accepted Answer

Individually-wrapped food options are available for breakfast Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Reservation might be required for some facilities onsite Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Protective clothing is available to guests Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Masks are compulsory at the property