Shouyuan Hotel

Guests who stayed here loved

“It was horrible experience. Where do I begin. From start to end, it was a disaster. 1. Room Service : No attention to room service (I had to ask for pillow. It's ridiculous that even pillows were not there. When I asked for pillow, the receptionist was rude asking how many pillows I want). This is true result of hiring cheap unqualified labor. 2. Unqualified staffs (I stayed there for a week. When I checked out, it was pathetic that exactly at 12pm, two people just opened the door and asked me to check out. I was dressing (almost nude came from shower) and with no commonsense, they said, 12pm checkout. In fact, the security who opened the door was justifing he was right and he was showing the CCTV footage to claim, they were knocking the door for long time. When he played the footage, it was almost for 3-4 seconds and then, they just open the door without any hesitation. Where on earth they hired such people who does ONE JOB and doing it WRONG. 3. Poor quality furnitures (I won't be surprised if the bed breaks when you sleep). Bet it's Chinese Quality. 4. They call this 4 star and I am surprised on how they categorize this as 4 star. I will NEVER RECOMMEND this place unless you are looking for a cheap place to hide from rain. Advice to the Property Manager / Owner. Terminate the entire team and hire quality people. Buy quality furnitures that is comfortable for customers. ”

Jai · Sep 10, 2021