Boutique Hotel Marina S Roque

Guests who stayed here loved

“After reading reviews about after hours arrival problems I contacted the hotel direct and informed reception that I estimated our arrival to be sometime between 11 pm and midnight. The reception said this was OK. Our travel company must have had previous problems as they rang us to say that they had confirmation in writing that the hotel would accommodate our late arrival. At the airport our flight was delayed by an hour, I tried to contact the hotel several times to let them know but could not get through. We arrived at the hotel at midnight, all was in darkness. No one answered the phone and we were banging on the door. Fortunately someone had not locked a side door to the stairwell, we gained access and spent the night on a small couch. At 8am reception staff arrived where we raised our concerns and disappointment only to be told it was not their problem, speak to your travel provider. We are in our late 70s and do not need this sort of treatment. Not only did this cause a great deal of stress but also the discomfort of spending the night on a couch triggered a great deal of physical pain. We also complained about a leaking toilet, this remained leaking for the duration of our two week stay. After this experience the staff were pleasant, the hotel was basic but kept very clean and is very well situated. Unfortunately we will not be returning.”

O550KQalanh · Oct 26, 2025