Question 1

What time is check-in at Pinheiros da Balaia?

Accepted Answer

From 16:00

Question 2

What time is check-out at Pinheiros da Balaia?

Accepted Answer

Until 11:00

Question 3

Are pets allowed at Pinheiros da Balaia?

Accepted Answer

Pets not allowed No pets

Question 4

What are the COVID-19 measures at Pinheiros da Balaia?

Accepted Answer

Guests must provide a negative COVID-19 test result COVID-19 vaccine must have been received a minimum number of days before check-in: 14 Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours Guests must provide proof of COVID-19 vaccination Negative COVID-19 test result must be of specific type(s): PCR Minimum age for COVID-19 test requirement: 13 Minimum age for negative COVID-19 test result requirement: 13 Minimum age for proof of COVID-19 vaccination requirement: 13 Onsite COVID-19 testing (Antigen) is available

Question 5

Does Pinheiros da Balaia have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the policy on children and extra beds at Pinheiros da Balaia?

Accepted Answer

No rollaway/extra beds available No cribs (infant beds) available

Question 7

Is smoking allowed at Pinheiros da Balaia?

Accepted Answer

No smoking

Question 8

What is the general policy at Pinheiros da Balaia?

Accepted Answer

Property follows regional sanitization guidelines Clean & Safe (Portugal) Events/parties not allowed Bed sheets and towels are washed at a temperature of at least 60°C/140°F Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Property is cleaned with disinfectant Social distancing measures are in place Professional property host/manager Commonly-touched surfaces are cleaned with disinfectant

Question 9

What health and safety measures does Pinheiros da Balaia have in place?

Accepted Answer

Guests must provide health documentation Property uses a professional cleaning service

Question 10

What activities are available at Pinheiros da Balaia?

Accepted Answer

No parties or events

Question 11

Is Pinheiros da Balaia accessible for guests with disabilities?

Accepted Answer

No elevators

Question 12

What is the policy on children and extra beds at Pinheiros da Balaia?

Accepted Answer

Children welcome

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Pinheiros da Balaia

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