Shangrila Resort Hotel Murree

Guests who stayed here loved

“Avoid Shangrilla Resort, Lawrence Road, Murree – Misleading and Disappointing! I had booked a 3-night stay at Shangrilla Resort, Lawrence Road, Murree, after being shown a highly polished promotional video showcasing clean, well-furnished rooms and modern facilities. Based on that, I paid an advance of Rs. 5000. However, upon arrival, the reality was shockingly different. While the exterior location may seem decent, the interior conditions are extremely poor. The hallways were filthy and clearly neglected. The room I was shown was in an old, worn-out state — dirty floors, cramped and stained bathrooms, and an unpleasant smell all over. It was in no way close to what was promised. Due to the unacceptable condition, I refused to stay and arranged accommodation elsewhere. I requested a refund of my advance, even after agreeing to a reasonable deduction for cancellation. Initially, they assured me of compensation, but after several days, they outright refused to refund anything. This is a clear case of misrepresentation and unprofessional conduct. I strongly advise others not to pre-book this place based on pictures or videos. Visit in person if you must — but better yet, avoid this hotel altogether. Don't fall prey to this kind of hotel scam.”

khaullaz · Jul 11, 2025