Hotel Casiana & Events Center Managed by HII

Guests who stayed here loved

“First, the reservations. Done my reservations directly on the hotel's soc. med. platform messenger account. It takes time for the representative to reply. Like if you sent a query on 10am, that will be replied back around 3PM. If you don't want to pay using your cc, they have payments options for online bank transfer, which I find convenient. The only downside is that it took more than a week before their accounting office can confirm your payment. But, the rep. confirmed the book reservation. CI Time is 3:00PM. We arrived 2:30PM and the check-in process was done smoothly. One of the staff even waived the security deposit which I appreciated. I just noticed upon arrival, no staff would welcome you upon entering the hotel or even open the door for you. No assistance is being offered at least to carry luggage from parking area of the hotel. Their elevators are quite small. Only 2 small elevators for an 11 floor bldg. Elevators doesn't even have the card security tap requirement when you go up to your rooms. So, any guests can easily access the roooms area. Booked a family room for 3 adults with breakfast. Happy with their promo price. I thought the room will be quite a big room but it just looked like a typical deluxe room of any other hotels. It has 1 queen bed and 1 single bed with small balcony enough for 3 adults. I find the comfort room too small for a family room. When you open the CR door it will be the sink already and beside is the toilet bowl. Too cramped and the shower room is so small as well and the floor tiles is a bit slippery. No rubber mats at least to keep guests safe. The water bidet has a very strong water pressure which is so unsafe to use. The electronic vault provided can't be used. Even you enter a lock code it still opens. The TV loses its cable connection. You have to restart it always to get a program connection. Wifi connection is too slow. You get disconnected just by making a video call. No Netflix subscription given a Family room, it should have at least that. No welcome snacks even for a family room. You only get the standard powdered coffee and lipton tea bags as a welcome drink. The electronic kettle's cord was even too short to plug. The mini fridge doesn't have anything to drink at least even if it will be charged. Another lacking are mirrors. Like there's only one mirror on the bathroom. No Vanity mirror on the desk side or even a whole size mirror in the closet area. There's an air purifier at least in the room. Have to call reception twice for the room service to fix the tv connection. No hair dryer provided in the CR. Only get to check the outdoor pool area. Wasn't able to try due to the cold weather. Not sure if it's water heated. As for the breakfast buffet. Very limited courses offered. Danggit was too salty to eat. Only a chicken chipotle was added which I thought was a longganisa. Other options are just typical pork tocino and Ampalya with ground beef I think which is not to my liking. Plus two rice variands, a plane one and terriyaki rice if I remeber correctly. I was hoping for a garlic fried rice at least. The bread toaster isn't that user friendly. It's the rolling type of toaster that your bread will have to fall off at the back and have to get it in the bottom. No assistance are being offered. And the supposedly food servers are asking immediately for your plates to clean up for space. Waters are not being served. You have to get it on your own. There's no food menu in the room if you want to use room service. Overall, it was not really a worthwile overnight staycation for a family of 3 adults. It was our first time to experience a staycation in Hotel Casiana. I was even so excited given the ads and positive reviews in the soc. med. Sadly, didn't meet my expectations. I guess, this hotel is suited more for business trip stays but not really for a family to relax and enjoy.”

buenojas83 · Mar 30, 2025