Question 1

What time is check-in at One Serenata Hotel Bacao?

Accepted Answer

From 13:00 to 15:00

Question 2

What time is check-out at One Serenata Hotel Bacao?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at One Serenata Hotel Bacao?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What are the COVID-19 measures at One Serenata Hotel Bacao?

Accepted Answer

Guests must provide a negative COVID-19 test result COVID-19 vaccine must have been received a minimum number of days before check-in: 14 Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours Minimum age for proof of COVID-19 vaccination requirement: 18 Property follows sanitization practices of COVID-19 Guidelines (WHO) Guests must provide proof of COVID-19 vaccination Negative COVID-19 test result must be of specific type(s): PCR Property does not offer onsite COVID-19 testing Minimum age for negative COVID-19 test result requirement: 18

Question 5

Does One Serenata Hotel Bacao have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the policy on children and extra beds at One Serenata Hotel Bacao?

Accepted Answer

No rollaway/extra beds available No cribs (infant beds) available

Question 7

What is the general policy at One Serenata Hotel Bacao?

Accepted Answer

Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Staff wears personal protective equipment Temperature checks are available to guests Property is cleaned with disinfectant Social distancing measures are in place Professional property host/manager Protective clothing is available to guests Masks are compulsory at the property

Question 8

What health and safety measures does One Serenata Hotel Bacao have in place?

Accepted Answer

Guests must provide health documentation

Question 9

Is One Serenata Hotel Bacao accessible for guests with disabilities?

Accepted Answer

No elevators

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One Serenata Hotel Bacao

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Children and extra beds

General

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