The Saujana Hotel Kuala Lumpur

Guests who stayed here loved

“I am very disappointed with the service I received at The Saujana Hotel Kuala Lumpur, particularly with the manager on duty during the morning shift. We arrived at the hotel around 1:00 PM, which we understand is before the standard check-in time of 3:00 PM, so we didn’t mind waiting. We left our luggage with the bellman, Luqman, who was extremely helpful and professional. His communication was excellent and he made us feel welcomed. While waiting for our room, we spent time enjoying the garden and pool view. However, the real issue began after 3:00 PM when we returned to the reception counter to check if our room was ready. We approached the same manager, who simply told us that the room was still not ready, with no apology or clear explanation. His attitude was indifferent and unwelcoming, which was very disappointing. Shortly afterward, my husband approached another staff member named Donny at the reception. Donny also initially said the room wasn’t ready, but unlike the manager, he took immediate action. He politely said, “Give me 10 minutes,” then personally went to check the room. Within 10 minutes, he returned to us in the lobby with our room keys. Donny was friendly, fast, and had a very positive attitude. His excellent service stood in stark contrast to the poor handling by the duty manager. While we appreciated the hotel facilities and the helpful staff like Luqman and Donny, our overall experience was tainted by the unprofessional conduct of the manager on duty that morning. First impressions matter, and sadly, ours was not a good one.”

Inspire01311133427 · Jun 9, 2025