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JEN Penang Georgetown by Shangri-La

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ATOLABTA

ABTA No. Y6864

IATA

License: 91205796

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    JEN Penang Georgetown by Shangri-La

    Magazine Road, George Town, Penang, 10300

    8.8

    Very good

    177 reviews

    Building
    Exterior
    Exterior
    Exterior
    Exterior
    Lobby & Reception
    Lobby & Reception
    Lobby & Reception
    Lobby & Reception
    Lobby & Reception
    Building
    Exterior
    Exterior
    Exterior
    Exterior

    About this property

    Luxurious Amenities
    Enjoy a 24-hour health club, outdoor pool, and sauna for ultimate relaxation. Complimentary Wi-Fi, concierge services, and babysitting add convenience to your stay.

    Culinary Delights
    Indulge in local and international cuisine at Cafe Jen, grab a drink at the bar/lounge, or opt for room service. Don't miss the daily continental breakfast for a perfect start to your day.

    Convenient Location
    Situated in the heart of George Town, steps away from 1st Avenue Mall and KOMTAR, JEN Penang Georgetown by Shangri-La offers easy access to popular attractions. Benefit from airport shuttle service and close proximity to key landmarks.

    Book your stay now at JEN Penang Georgetown by Shangri-La for a memorable experience in Penang!

    8.8

    Very good

    177 reviews

    Location9.3Service9.2Cleanliness8.8

    Guests who stayed here loved

    “Room/Restaurant/ Lobby lounge”

    Shahriman86 · Mar 25, 2026

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    Rooms

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    RoomsSelect your room

    Deluxe King Room with Views of City, Garden, and Landmark

    Accessible bathroom features
    Private bathroom
    Seating area
    City view
    Garden view
    Landmark view
    View
    Additional toilet
    Air conditioning
    Alarm clock
    Audio system
    Bathrobe
    Bed linen
    Bidet
    Bottled water
    Clothes rack
    Connecting rooms
    Cots/cribs
    Desk
    Flooring
    Hairdryer
    Kettle
    Key access
    Key card access
    Lift access
    Phone
    Pool features
    Pool towels
    Power socket near bed
    Safe
    Shower
    Slippers
    Smoke detector
    Sofa
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe
    Window

    Club King Room with City View and Landmark View

    Private bathroom
    Seating area
    City view
    Landmark view
    View
    Additional toilet
    Air conditioning
    Alarm clock
    Audio system
    Bathrobe
    Bed linen
    Bidet
    Bottled water
    Clothes rack
    Connecting rooms
    Cots/cribs
    Desk
    Executive lounge access
    Fitness access
    Flooring
    Hairdryer
    Kettle
    Key access
    Key card access
    Lift access
    Phone
    Pool features
    Pool towels
    Power socket near bed
    Private check-in/check-out
    Safe
    Shower
    Slippers
    Smoke detector
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe
    Window

    Deluxe Twin Room with Views of City, Garden, and Landmark

    Private bathroom
    Seating area
    City view
    Garden view
    Landmark view
    View
    Additional toilet
    Air conditioning
    Alarm clock
    Audio system
    Bathrobe
    Bed linen
    Bidet
    Bottled water
    Clothes rack
    Connecting rooms
    Cots/cribs
    Desk
    Flooring
    Hairdryer
    Kettle
    Key access
    Key card access
    Lift access
    Phone
    Pool features
    Pool towels
    Power socket near bed
    Safe
    Shower
    Slippers
    Smoke detector
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe
    Window

    Club Twin Room with City View and Landmark View

    Private bathroom
    Seating area
    City view
    Landmark view
    View
    Additional toilet
    Air conditioning
    Alarm clock
    Audio system
    Bathrobe
    Bed linen
    Bidet
    Bottled water
    Clothes rack
    Connecting rooms
    Cots/cribs
    Desk
    Executive lounge access
    Fitness access
    Flooring
    Hairdryer
    Kettle
    Key access
    Key card access
    Lift access
    Phone
    Pool features
    Pool towels
    Power socket near bed
    Private check-in/check-out
    Safe
    Shower
    Slippers
    Smoke detector
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe
    Window

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    Property amenities

    Elevator / Lift
    Wheelchair Accessible
    Beach Access
    Sports Activities
    Wi-Fi / Internet
    Babysitting Services
    Kids Club / Playground
    Bar / Lounge
    Breakfast Available
    Tea/Coffee Maker
    Kitchen / Kitchenette
    Restaurant
    Room Service
    Concierge Service
    Daily Housekeeping
    Laundry Service
    Luggage Storage
    Parking Available
    Free Parking
    Shuttle Service
    Terrace / Garden
    Safe Deposit Box
    Toiletries Provided
    TV
    Air Conditioning
    Family Rooms
    Non-Smoking Rooms
    Business Center
    Fitness Center / Gym
    Swimming Pool
    Spa & Wellness

    House rules

    Check-in

    From 15:00 to 06:00

    Check-out

    Until 12:00

    Pets

    • Pets not allowed
    • Service animals not allowed

    General

    • Individually-wrapped food options are available for dinner
    • Individually-wrapped food options are available for breakfast
    • Individually-wrapped food options are available for lunch
    • Guests are provided with free hand sanitizer
    • Staff temperature checks are conducted regularly
    • Masks are available to guests
    • Individually-wrapped food options are available
    • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
    • Staff wears personal protective equipment
    • Temperature checks are available to guests
    • Property is cleaned with disinfectant
    • Individually-wrapped food options are available through room service
    • Social distancing measures are in place
    • Professional property host/manager
    • Shield between guests and staff in main contact areas

    Sustainability Certifications

    • Property confirms they are implementing guest safety measures
    • Property confirms they are implementing enhanced cleaning measures

    Guest type

    Essential workers only - NO

    Location

    About the area

    Closest airports

    • Penang International Airport14.1 km

    Additional information

    • Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time.
    • You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
    • Parking is subject to availability due to limited spaces.
    • Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs.
    • Guest can drop off their bags at the hotel’s main entrance.
    • Important Notice : Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles.
    • Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. -Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. -Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.
    • A tourist tax of MYR 10 per room per night is applicable to all foreign guests .
    • This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023.
    • Permanent residents and Malaysian nationals are exempt from the tax.
    • For more details, please contact the property.

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