E&O Residences Kuala Lumpur

Guests who stayed here loved

“The service recovery by Front Desk Manager Norman was truly outstanding. Despite it being Christmas, he did not make any excuses and was fully committed to ensuring we had a great experience. He immediately arranged for maintenance to address the air-conditioning issue, and when it could not be resolved, he proactively changed our room and extended thoughtful gestures as part of the service recovery. Compared to my past experiences at other hotels, where staff often provide reasons or excuses, Norman stood out with his positive attitude, genuine care, and warm smile throughout our stay. His dedication truly made our Christmas joyful and heartwarming. I would strongly recommend this hotel without hesitation. Front Desk Manager Norman is truly the right person for the role — super friendly, approachable, and always wearing a genuine smile that instantly lifts your mood. His positive attitude and sincere care made a real difference to our stay, and he truly made us feel welcomed and valued. Because of Norman, our experience was not just comfortable, but genuinely happy and memorable.”

A_Chipmunk22 · Dec 25, 2025