Berjaya Times Square Hotel, Kuala Lumpur

Guests who stayed here loved

“When we arrived at this hotel, it took 30 minutes to check in, the receptionist kept ducking off to attend to other problems. We were then issued with our key cards and room number which was located in the east tower. After arriving at the lift the key cards didn't work to allow the lift to move to our floor. We had to go back to reception to verify cards and after re-coding they still didn't work. An employee eventually came to try and solve the problem. Finally after about 30 minutes they finally corrected the issue. We then went into our room with no bath towels or bathmats. Only towels were 2 pool towels. The safe didn't work. Only one bedroom side lamp. Also when showering the shower flooded the bathroom floor. The only positive about this hotel was we were allowed a late check out with no further cost. All in all not a very satisfying stay. Would not stay at this hotel ever again.”

sophie607 · Apr 5, 2026