Siwa Tulum Unique Hotel & Spa

Guests who stayed here loved

“Rooms were spacious Do not stay in this hotel. They position themselves as a "jungle retreat" but that is not the atmosphere of the property. The vibe of the hotel is very off: it is no welcoming or relaxing at all. The place feels desert and the staff is poorly trained in customer service and do not know how to feel the clients welcomed. The pool was always dirty, the included breakfast is basically plain bread, fruits and jams - for anything other than that you have to pay - and they only have free yoga classes on Saturday, so if you are not staying there in a Saturday you have to pay at least 700 pesos. When you position yourself as a jungle retreat, you expect to feel welcomed into a community with good energy. However, that was not the case at all: we genuinely did not want to spend time at the hotel. A particularly frustrating experience happened on our first day: our Wi-Fi was not working. It took them an entire day to fix it. They lied to us saying that there were not other rooms available (even though the hotel was clearly empty) and did not care about making the problem less frustrating. Since they communicate via WhatsApp and there is no intercom in the rooms, we had to stay in the restaurant to use their wifi to be able to respond. We already knew that the location was bad, but we expected the hotel to be an enjoyable place that we would wanna to spend some of our time chilling there. Definetly not what happened. Reinforcing: do not stay here. They do not care about customers and will not move a finger to make your stay pleasant. There are much better options with similar prices: Holistika, if you want to feel in a truly retreat, and Panamera hotel, the cutest beach-front boutique hotel with a rooftop bar and beachclub. PS: the "private pool" is so small and cold that looks more like an ice bath.”

Sofia · Apr 20, 2026