JOIA Paraíso by Iberostar

Guests who stayed here loved

“This was our 3rd stay here and we simply love it! The service is impeccable. We did absolutely nothing but lie at the beach which was our intention but there is plenty to do at the resort and around the area. The service is excellent, From the room to the restaurants to the beach service. Very spacious bedroom and bath area. Nice patio with chairs. Small dining area. Plenty of closet and drawer space. Quiet. Room was dark for sleeping. Umbrella provide in room if needed. Ironing board, iron, hair dryer, shampoo, conditioner, shower gel cotton pads, Q-tips all provided. They even had sunscreen and aloe available around the area. Smart tv, internet, Wi-Fi, and plenty of charging stations so don't forget your charging cords, Room also had a jacuzzi tub with bath salts provided. We had a room with butler service and each section had a concierge both of whom were very helpful and attentive to your needs. Mini bar refreshed everyday and room cleaned twice a day. Anything extra you may need they are there willing to help. Now a shout out to some employees who made a difference on this trip: In the Buena Visit Restaurant: - Abril: Super sweet. She made my eggs several mornings and a few days in, knew exactly what I wanted and how I like them cooked. Always engaging and always had a smile, even when the lights went out our last day there! Super sweet girl who was also very friendly and engaging. - Yadira: Made my eggs the morning Abril was off. Also super sweet and engaging. - Leonardo: Our waiter for breakfast and lunch. Oh my goodness. I've never seen any waiter who appears to love his job as much as he does. It didn't take us long to figure that out and requested to sit in his area. There were times the table wasn't set yet but he grabbed things and motioned us over and quickly prepared the table. Knew what we wanted to drink after a few visits. Very attentive. On the beach: - Geramaius (hope I spelled that right). Our main bar service on the beach. Again, sweet. Engaging. After a few days he knew our drink choices. Attentive. Amazing service. Activities: - Fabian. Our first encounter with him was on the beach during a guessing game. Then after dinner, we met up with him again at a blackjack table (side note. No gambling. Playing with chips, only). Oh my goodness. We had such a good time with him. His personality is perfect for this job. Talk about engaging with guests! He started talking about karaoke later that evening and he started singing right there, at which time I joined in. Fun time. Met some fun people, too. When he asked our names I told him just to call me momma. When we saw him down at the beach the next day for another guessing game, he called me momma. I'm still not sure if I ever told him my real name! Now for the final 2: - Marco and Fernando. Lifeguards. Unfortunately, I was in need of their services but not for what you are thinking. I collapsed at the table during breakfast. The staff quickly called for help. They quickly got me on the floor and elevated my feet. Bergan taking my BP which they did several times. BP and pulse were low. Then they called for medical from the infirmary. She checked me out and of course filled out the paperwork with my info, It didn't take long before I started feeling better. I refused the infirmary and wanted to try and eat, which I did and didn't have a problem the rest of our time there. It is reassuring to know they have trained staff on site to take care of your medical needs. And it's complimentary unless you'd go to the infirmary for further evaluation. Being a retired ER nurse, I knew what was going on and how to treat (rest and electrolytes, which I did) so I felt comfortable going back to our room. We have been to Cancun many, many times (also Dominican Republican and Jamaica) and have stayed at many different resorts (including Secrets and Zoetry) and this resort is the best we have stayed. This is a wonderful resort. Well worth the money.”

kydzrn3 · Jun 27, 2026