Hotel Brisas 5a AV, Playa del Carmen

Guests who stayed here loved

“Nothing rude staff horrible service I found this hotel on Booking.com and made a reservation. Once I arrived and checked in, I immediately realized that the room was nothing like what I had reserved. It was a complete misrepresentation. One of the main reasons I booked the room was because it included air conditioning, which is absolutely essential in this heat. But when I got there, the AC was completely broken, and the room was unbearable. I politely tried to resolve the situation and asked to cancel the rest of the stay so I could find other accommodations. I was even willing to pay for one night just to make things fair and not leave anyone at a loss. In return, they denied me a full refund, denied a partial refund—denied everything. There was absolutely no communication or attempt to understand my concerns. The staff was extremely rude and disrespectful. I’ve never encountered such unprofessional behavior from any hotel staff before. It's honestly shocking how someone in the hospitality business could act with such disregard for basic decency and respect. Avoid this place at all costs. Terrible experience.”

Ali · Jul 28, 2025