Antera Hotel & Residences

Guests who stayed here loved

“Location I have rarely had such a terrible experience in a hotel as I did here. In my very first room, there were cockroaches — completely unacceptable. After reporting it, I received no assistance at all. Instead of helping, the staff actually laughed at me, which I found extremely disrespectful. In the second room, there was a water leak that even caused sparks from the electrical system. For safety reasons, I had to change rooms again in the middle of the night — while I was sick. Once again, no one offered to help me, neither with packing nor moving. The third room was no better. In the morning, the sink suddenly fell off, and there was a strong mold smell that was clearly a health concern. Given my condition, I simply couldn’t stay any longer and decided to move to another hotel at my own expense. What was especially disappointing is that the hotel later denied that any of these incidents had happened. There was no attempt to resolve the situation or offer any kind of compensation. As if all of this wasn’t enough, at one point they sent an obviously drunk handyman to my room, who behaved completely inappropriately. I never felt safe or taken seriously during my stay. I understand that standards can vary from country to country, but this has nothing to do with different standards — it was simply unacceptable. This was by far the worst hotel experience I have ever had.”

Iris · May 6, 2026