HVH by Yaxché

Guests who stayed here loved

“We had booked a 5-night stay at this hotel, but unfortunately the experience was extremely disappointing. The room was neither clean nor comfortable. The bed did not look properly cleaned before being made, and the overall condition of the room was far below acceptable standards. On top of that, the noise from the hallway, other areas of the hotel, and the street was clearly audible inside the room, making it impossible to rest properly. After the first night, we decided to cancel the rest of our stay because we simply could not stay there any longer. The hotel staff told us that Booking would process the refund. However, after more than two months, Booking informed us that the property did not agree to refund the paid amount, and we only received the 15% in credit. We have never experienced such a disappointing situation through this platform before. Overall, this was a very poor experience, and I would not recommend this property at all.”

Víctor Monge Vargas · Jun 8, 2026