Royal Palm Bacalar Cabañas & Lagoon Club

Guests who stayed here loved

“I loved the place, the exhuberant nature, feels like being in the middle of the jungle. There where ants in the basin bathroom area of the room. There was no privacy to shower, a curtain is needed for privacy between the bed area and the shower area. I’m sorry but the personnel came into my room even when we told them no cleaning was needed, and to not to come please, and they stole toiletries that we had brought and took part of my creams oils and even inciense. This is unacceptable. They didn’t take any valuables, but the fact that they came into the room even when we told them not to, and conducted this ant stealing makes it a violation of my privacy and well being. Besides the room was far apart from reception and we arrived by taxi with a lot of luggage and instead of the girl telling me how far and uncomfortable it would be to drag out luggage through terrain with no cement, dirt road, she oddly didn’t say anything and the taxi left and it was a horrific hassle to take our luggage to the room. She could have made us aware of the conditions so the taxi would have dropped us of in the room. I’m very sad that the stealing took place because otherwise I would love to return. But I can’t trust my belongings in this place. The keepers of the place are friendly and nice and it isn’t personal at all, they just have this May stealing culture which is a no no for me.”

enna · May 28, 2026