El Búho Lagoon Bacalar

Guests who stayed here loved

“Its lonely, I got there amd they soon wsntex to keep my DL , the place is lonely. The towels are black, the smell os sewer in the rooms is soo nastt. They dont clean the rooms daily or take the trash out. They charge you for clean towels, they lock the front door daily and no one stays in property overnight in case of an emergency. The place is not worth what they charge daily. I have stayed in other placed in Bacalar and they do not compare. The restaurant opened only 2 days after 1pm. Horrible experience I did not like they dont care about the guests. They dont clean the rooms daily. Or take any trash out. The towels are color black and nasty. They charge you if you want clean towels. There is only 1 door dividing the rooms and you can hear the next guest speaking like if they were in your room. There was hole in the restroom with bare electrical wires close to the shower. There is no one there in case of an emergency at night. They lock a white door and no one stays. The restaurant does not open daily . The smell of sewer is nasty!! They are not friendly at all. The rooms are only separated by a door smd you can hear the noise from the other rooms.”

ELIZABETH · Apr 15, 2026