Grand Hyatt Macau

Guests who stayed here loved

“As globalists, we’ve been to many Hyatts and we can confidently say that Grand Hyatt Macau is at the top in terms of staff friendliness, attentiveness and helpfulness. Not sure how GHM hire/train/retain their excellent staff but I wish other Hyatts can do the same. We consider Grand Hyatt Macau a destination in itself when considering visiting Macau. The hotel is just a short walk to the Venetian and other Casinos. Our room was clean, well appointed and the hotel/casino surroundings are very well kept. Free shuttles to various locations including Macau Central, the port and airport are available right outside and to the left of the hotel. It’s the staff members who made our stay so wonderful and memorable! Ken from the executive lounge helped us check in and detailed the amenities available to us. We see Ken on multiple occasions during our 3 night stay and he always seem to be on top of things on the floor. The times that we conversed Ken made sure our needs were being met completely. Peggy on the executive floor is just wonderful and attentive. My wife has a bit of a chronic cough and Peggy noticed from across the room and brought her a warm water as we were sitting down. It was exactly what she needed and we were touched. On our second night we met Joseph, a friendly face from last year when we were at Grand Hyatt Macau for the first time. Our interactions with Joseph from last time was a big part of our coming back and taking our son to experience the wonderful staffing and food. Joseph recognized us which made us very happy (imagine the sheer number of guests that comes through). We were not disappointed with our dining experience. At breakfast for the first day we met Chennise who’s friendliness made us feel at home instantly. By the second day Chennise anticipated our needs and helped my son with his repeat request for eggs benedict with smoked salmon, no-pulp fresh squeezed orange juice, and recommended lobster congee to us (which we weren’t aware of and was delicious). Chennise also introduced us to Aris the assistant room service manager. Aris was quite knowledgeable about other Grand Hyatt locations and we gleaned some info from Aris in our short chat after breakfast. Btw, we had requested a corner table because of my wife’s occasional cough and Aris and Chennise said they would reserve it for us on the last day. On the third day we once again met a friendly face (Christine) from last year. No surprise - Christine also remembered us! We had a good time conversing and we’re glad Christine was still with Grand Hyatt Macau. Kudos to Kris as well for helping at the table. So there’s best food to go with the best staff experience. We had to have shrimp wonton noodle every day. The fresh baked pineapple rolls are so worth waiting for and the lobster seafood congee is so yummy. Krispy pork belly in rolls - wow. There’s so many other choices but we love basic dishes done really well! We will be back!”

Thanhdang63 · Apr 3, 2026