Question 1

What time is check-in at The Hotel Nova?

Accepted Answer

From 02:00 to 12:00

Guests must transfer via required shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at The Hotel Nova?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at The Hotel Nova?

Accepted Answer

Pets not allowed

Question 4

What is the general policy at The Hotel Nova?

Accepted Answer

Guest accommodation is sealed after cleaning Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Protective clothing is available to guests Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Gap period enforced between guest stays - 24 hours Masks are compulsory at the property